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With any vendor, your fear is if it will actually work the way it is being presented to you. About 2 weeks into our onboarding process—from migrating our website over to learning all the other tools the system has to offer—we realized quickly that HubSpot Services met all our expectations. Coming from little website development experience, I was able to adapt and learn the system quickly. Looking back a few months later, we are managing the website in-house, directed those resources to other revenue-generating initiatives, and discovering all the other ways we can leverage the system efficiently.
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The trainer was one of the best trainers I have met in my professional life. She managed to deliver all the content she wanted to cover and at the same time answered all questions that came up independently. She had an excellent structured training making sure that more advanced users wouldn't be bored and new users wouldn't feel overwhelmed.
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HubSpot’s regular customer support is legendary, but you always get a different person. Having a dedicated Inbound Consultant and Designated Support Engineer who understands our organization and its goals means we pay less for IT vendors, marketing consultants and even designers (our Designated Support Engineer helps us do more things on our own!). Choosing Professional Services is almost like adding two experienced people to your staff at a tiny fraction of the cost.
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