May 10 marked the one-year anniversary of our newest product hub, Service Hub! It’s been a big year of listening to customers, learning, and evolving the Service Hub product into what it is today. We’re continuing to improve it to solve for the customer (and our partners!).
To celebrate the occasion, we’re sharing a Positioning Guide to Service Hub that will give you a deeper understanding of the product, positioning, upgrade paths and much more. Of course, there is also plenty of additional resources in your partner resource center. But for now, let’s take a quick look at some stats. In the first quarter of 2019, Service Hub customers have:
To go even further, HubSpot surveyed over 1,000 customers and found out the following:
These findings go on to support our theory about the changing landscape of service, but what is concerning (but also an opportunity for partners) is that:
Now is the time to start the conversation about customer service and fueling your customers’ flywheel if you haven’t already. There is a massive need in the market for the right tools to create a better customer experience that helps us all grow better and we’re excited to do it together with you.