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HubSpot Service Implementation Accreditation

Solutions partner accreditation for implementing HubSpot Service Hub for enterprise-level customers
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Will be updated for the February 2025 accreditation cycle

Ready, set, grow

The application opens February 10

 

The application is now closed.

Key Dates

Timeline Accreditations (1080 x 500 px) (8)

Get all of the information you need in order to prepare for the judging process!

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About This Program

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The HubSpot Service Implementation Accreditation is a credential that validates the skills and strategic experience required to implement HubSpot Service Hub for large enterprise customers.

In addition to Service Hub-specific knowledge, the skills and experience required to earn this accreditation include upmarket implementation experience, deep service center and help desk process design expertise.

Eligible partners who have completed large-scale Service Hub implementations and are strategic consultants who advise customers on the best way to design their processes to achieve their desired business outcomes are encouraged to apply.

  • Which partners are eligible for this accreditation?

    • Platinum, Diamond or Elite partners
    • Experience implementing customers who have large service teams and complex implementation needs in the last 12 months.
    • Partner who meet all the HubSpot Academy certification prerequisites and other requirements outlined in the prep guide.
    • Have at least 3 full-time employees at your organization

  • What are the benefits of earning this accreditation?

    • Improved recognition and discoverability in the Solutions Directory
    • Potential access to new program launches
    • Possible invitations to new product betas
    • Possible consideration for engagement with some of HubSpot’s largest and most complex deals
    • Become eligible to receive revenue share through HubSpot Upmarket Referral Program. This is only for qualifying deals and if all eligibility requirements are met.

    How It Works

    To apply for this accreditation, partners should first verify that their organization has completed the prerequisite certifications (see below). 

    From there, the application process consists of three rounds:

    Before applying, partners should verify that they have at least 3 certified users for each of the following certifications, selected from a team of no more than 5 people for each of the following certifications:

    • Marketing Hub Implementation
    • Sales Hub Implementation
    • Marketing Hub Software
    • Sales Hub Software
    • Service Hub Software
    • Platform Consulting
    • Data Integrations
    • Salesforce Integration
    • Objectives-Based Onboarding
    • Reporting

    Other Certifications (2x each):

    • Service Hub Demo
    • CRM Data Migration

    You can review the entire prerequisite list of certifications in the Accreditations Prerequisite Learning Path here.

     

    Additional requirements. You must have the following:

    • 75+ seat Service Hub Enterprise customers 
    • Undertaken a major process redesign / transformation and system migration
      • Experience migrating a customer from ZenDesk preferred
    • Integrating HubSpot to a CRM, data warehouse, or system of record
    • Multi-Multi-Multi
      • Multiple (2 or more) custom integrations to / from HubSpot 
        • Preferable: Experience integrating with workforce management tools, experience integrating with call center systems (ie Vonage, RingCentral)
      • Multiple (2 or more) business units, divisions, and / or regions
      • Multiple (2 or more) languages
      • Multiple stakeholders from 2 or more departments

    After meeting the prerequisite certifications, you will submit an application (one person per partner entity) including basic information about your organization and a series of real-world, existing business artifacts related to your work with clients related to Service Hub implementation engagements. You will also be asked to provide contact information for two referenceable customers for HubSpot to contact to solicit feedback about their experience with your organization.

    Between Rounds One and Two: Your application will be reviewed by the Hubspot team to determine if you will move forward to Round Two. You will be notified by email of your application status, and should also be able to check via your Submittable account.

    In this round, you will be asked to upload a sales proposal and video case study showcasing the end-to-end of the project with this customer, starting from pre-sale through implementation and closeout. 

    After HubSpot has reviewed your case study submission and sales proposal, you may be asked to complete a 30-minute interview and question-and-answer (Q&A) session in which a HubSpot subject-matter expert (SME) will ask you clarifying questions about your case study and business artifact submissions from the previous rounds.

    After Round Three: Your application will be reviewed by the Hubspot team to determine if the accreditation will be awarded. You will be notified by email of your accreditation status, and should also be able to check via Submittable. 

    If you are awarded the accreditation, you will be notified by email. You should then expect to receive an “offboarding” email from the Accreditations team with next steps. You will also receive the Service Implementation Accreditation designation in the Solutions Partner Directory.

    Testimonials

    The certifications required for the Accreditation force a familiarity with HubSpot's software and methodology, which is good and important, particularly for newer team members.

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    Applications are Closed.

    Application Window Opens in H1 2025

    (Offered in English only)