Have more conversations with free live chat

Use live chat to automatically connect site visitors to the right people on your team. Route customer inquiries to your services team and pass leads to the salesperson who owns that relationship. 

Easily customize your chat widget to match your brand, and create targeted messages for different web pages or segments of your audience so you can connect with the site visitors who matter.

Every conversation gets automatically saved and stored in your conversations inbox and on the contact’s timeline so your team has complete context and a crystal clear view of every interaction.

Lighten the load and make it easier for your team to have personalized conversations at scale. HubSpot’s live chat tool is fully integrated with a chatbot builder you can start using for free — no coding required. 

Easily create bots that help you qualify leads, book meetings, provide answers to common customer support questions, and more.

And because HubSpot’s chatbot builder is seamlessly integrated with HubSpot’s free CRM, your bots can deliver friendlier, more personalized messages based on information you already know about a contact.

With HubSpot, all your chat conversations are automatically stored in a universal inbox enriched with data from HubSpot’s free CRM, giving your team the context they need to craft the perfect response. 

Respond to chats directly from the conversations inbox. Then make follow-up a breeze by taking notes, sending emails, making calls, scheduling follow-up tasks, and creating support tickets from there as well.

Engage in chat conversations on the go by using HubSpot’s free Slack integration to get chat notifications and respond directly via Slack.

Out of the office? Designate office hours so site visitors know when you’re available to chat, and set up email capture so you can follow up on any chat requests you missed.