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Customer Feedback Software

Truly understand what your customers are thinking and spot opportunities to make them happier — so they stay with you longer.

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  • Create customer surveys and customize them to your needs

  • Easily share customer insights with your whole team

  • Analyze customer feedback data to improve their experience

  1. Take the guesswork out of customer happiness.

    Your customers are the most important part of your company — and listening to them is one of the most powerful ways to grow your business.

    HubSpot's customer feedback software lets you learn what your customers really think with custom surveys and feedback collection tools. Tailor your surveys with a wide range of question types and a customizable template.

    Send your surveys via web link or email, then efficiently share insights with your teams so you can deepen customer relationships and improve retention.

228,000+ customers in over 135 countries grow their businesses with HubSpot

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  1. Stay on top of key customer service KPIs.

    Want to evaluate customer loyalty? Curious how customers feel about your customer service experience?
    Choose from pre-built net promoter score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys to gauge customer loyalty at every touch point.

  2. Use feedback surveys to uncover growth opportunities.

    Monitor your customer happiness closely and take immediate action on your insights with built-in feedback dashboards.
    Send automatic surveys and watch as customer feedback starts flowing into your dashboard. Identify opportunities to improve specific points in the customer journey, measure your customers’ happiness, and identify trends that help you create an even better customer service strategy.

Have questions? Give us a call and we'll walk you through it.

+1 857-829-5060

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Frequently Asked Questions

Customer feedback software helps businesses gather insights from their customers through custom surveys and feedback collection tools. It enables businesses to understand customer opinions, measure satisfaction, and identify areas for improvement in the customer experience. The software includes features like customizable survey templates, various question types, and feedback dashboards to monitor customer happiness and loyalty. It allows for efficient sharing of insights with teams to enhance customer relationships and retention. 

Popular features of HubSpot's customer feedback software include:

  • CSAT, NPS, and CES surveys
  • Built-in reporting dashboards
  • Customizable templates
  • Customer sentiment and happiness tracking

With HubSpot’s feedback tools, it’s easy to track, analyze, and gain insight from your customers’ feedback. With built-in feedback dashboards, you can view survey scores, sentiment, and volume of responses.

HubSpot’s customer feedback software is part of Service Hub. It includes advanced features to help automate and scale your support operations. HubSpot offers premium Service Hub features with its Starter, Professional, and Enterprise solutions.